Privacy Policy


1.1 By using the website and associated services, you consent to Copenhagen Souvenir ApS processing your personal data in accordance with this privacy and cookie policy (hereinafter "Policy").

1.2 This Policy applies to all Copenhagen Souvenir ApS users and customers from May 25, 2018. Copenhagen Souvenir ApS may change this Policy at any time, of which Copenhagen Souvenir ApS will inform users and customers.


Data Controller

2.1 Data controller.

Copenhagen Souvenir ApS is the data controller, and we ensure that your personal data is processed in accordance with the law.

2.2 We take your data protection seriously.

We collect and process personal data as a natural part of operating and have therefore adopted this Policy. It tells you how we process the personal data we collect and use when you use our services.

2.3 We ensure fair and transparent data processing.

When we ask you to provide your personal data to us, we inform you about what personal data we process about you and for what purpose. You will be informed of this at the time of collection of your personal data.


Contact Information

If you would like to contact us, our contact information is:

Copenhagen Souvenir ApS

Østergade 11

1100 Copenhagen K

CVR no .: 31499267

Email: [email protected]


Processing of Personal Data

3.1 Use of website without signing up for services

It is possible for you to use the website without us collecting information about you as described in the following sections. However, you should be aware that the website uses cookies, so disabling them may reduce the functionality of our website. You can read more about cookies below in section 6.

3.2 When you sign up for services on the website, make purchases, or contact us.

We use personal data about you to provide our services to you, improve our service, and ensure quality in our services as well as in our contact with you.

The personal data we use includes:

  • Personal data such as contact and bank details

  • Information included in inquiries to us, complaints, feedback, etc.

Copenhagen Souvenir ApS does not collect personally identifiable information from third parties about our users or customers.

3.3 We collect and store your personal data for specific purposes

We collect and store your personal data for specific purposes or other legitimate business purposes. Processing takes place when we need to:

  • Manage your relationship with us, including the registration process.

  • Delivery of our services, including processing your order

  • Fulfillment of your request for special services

  • Improving our services

  • Tailoring our communication and marketing to you

You can read about the individual services below. We always strive to comply with the general principles described after the individual services.

We do not share our customers' personal information with third parties unless necessary to complete the order.


Order Processing

Copenhagen Souvenir ApS processes the following information:

  • First name

  • Last name

  • Company name (for companies only)

  • CVR number (for companies only)

  • EAN number (for institutions only)

  • Address

  • Email

  • Phone number

  • Country

  • Registration and account number

  • Login & password

  • IP address(es)

For the purpose of our service, Copenhagen Souvenir ApS processes data for use in:

  • Login data and browser data where the user gives permission for it.

  • Administration of payments and accounting

  • Order history

  • Complaints

  • Events

  • Messages on the page

  • Data automatically collected based on user activity on the website (according to our cookie policy)

If you order goods on our webshop, we will disclose your information as follows:

  • Name and address to PostNord in order to ship your goods.

We process this information based on your consent and comply with the other terms of the Policy.


Disclosure of Personal Data to Partners

In order to deliver our services to you, it is necessary to be able to disclose relevant personal data about you to our subcontractors such as order management / return, payment solutions, etc.

We only use data processors who provide the necessary guarantees that they have implemented appropriate technical and organizational measures in such a way that the processing will comply with relevant requirements in applicable data protection legislation, including protecting the rights of the data subject.

We have entered into data processing agreements with Adtimize and Google. Through Google and Adtimize, we collect and process data about visitors to our website to optimize the visit and content of the page. Adtimize also manages our marketing campaigns via Google and social media.


We Process Only Relevant Personal Data

We only process personal data about you that is relevant and sufficient in relation to the purposes defined above. The purpose is crucial for the type of personal data about you that is relevant to us. The same applies to the scope of the personal data we use. For example, we do not use more personal data than we need for the specific purpose.


We Only Process Necessary Personal Data

We only collect, process, and store the personal data that is necessary in relation to fulfilling our specified purposes. In addition, it may be determined by law which type of personal data is necessary to collect and store for our business operations, e.g. accounting legislation. The type and extent of the personal data we process may also be necessary to fulfill a contract or other legal obligation.


We Control and Update Your Personal Data

We verify that the personal data we process about you is not incorrect or misleading. We also ensure that your personal data is updated regularly.

As our services depend on your personal data being accurate and up-to-date, we ask you to inform us of relevant changes to your personal data. You can either log into your profile via our website or use the contact information above under point 2.4 to notify us of your changes.


We Delete Your Personal Data When No Longer Necessary

We delete your personal data when it is no longer necessary in relation to the purpose for which it was collected, processed, and stored.

We keep personal information that we are required by law to keep, e.g. as a result of accounting legislation.

In addition, we delete inactive user profiles after one year of inactivity.


We Obtain Your Consent Before Processing Your Personal Data

We obtain your consent before processing your personal data for the purposes described above, unless we have another legal basis for obtaining it. We will inform you of such a basis and our legitimate interest in processing your personal data, e.g. if the processing is necessary for the performance of the purchase contract to which you are a party or for the implementation of measures taken at your request prior to entering into the contract.

Your consent is voluntary, and you can withdraw it at any time by contacting us. Use the contact information above under point 2.4 if you want further information. Withdrawal of consent does not affect the lawfulness of the processing based on consent before the withdrawal.


We Do Not Disclose Your Personal Data Without Your Consent

If we disclose your personal data to partners and actors, among others for marketing purposes, we obtain your consent beforehand and inform you about what your personal data will be used for. You can object to this kind of disclosure at any time, and you can also object to marketing communications in the CPR register (the so-called Robinson list).

We do not obtain your consent if we are legally