Delivery

We use PostNord when shipping.

Delivery Time

Denmark: Up to 5 business days
IMPORTANT: If you want the postal service to leave your package at a specific location when you're not home, this is only possible if you are registered with PostNord's Modtagerflex service (according to PostNord's policy regarding parcel liability).

Europe: Depends on the recipient country’s postal service
Rest of the world: Depends on the recipient country’s postal service

Shipping Costs

Denmark:
DKK 69,-

All countries outside Denmark:

• DKK 200 (for 0–4 items)

• DKK 250 (for 5–9 items)

• DKK 350 (for 10–14 items)

• DKK 500 (for 15+ items)

Right of Withdrawal (Return Policy)

You have a 14-day right of withdrawal when shopping with us.

The withdrawal period expires 14 days after the day you:

a) receive your item.

b) receive the final item in your order, if the purchase includes multiple items delivered separately.

c) receive the last installment or part, if the purchase includes a product delivered in multiple parts or shipments.

You must notify us within 14 days of receiving your order if you wish to cancel your purchase. Please send your notice to:
info@copenhagensouvenir.com

Your message must clearly state that you wish to exercise your right of withdrawal and include your order number.

Please note: You cannot withdraw simply by refusing delivery without also providing clear notice. When using your right of withdrawal, you are responsible for covering the return shipping costs.