Terms

Acceptance of Terms

By confirming the terms and conditions on the website, you also consent to Copenhagen Souvenir ApS storing your information in accordance with the Privacy Policy.

Webshop Information

Copenhagen Souvenir & Gifts ApS
Østergade 11
DK-1100 Copenhagen K
CVR no.: 31499267
Phone: +45 33 36 27 43
Email: info@copenhagensouvenir.com
(Established 2008)

Payment

Copenhagen Souvenir accepts payment with the following cards:

• Visa/Visa Dankort

• MasterCard/EuroCard

• American Express

• Diner’s Club

• JCB

Payment will only be deducted from your account when the item is shipped.

All your card details are encrypted using the SSL (Secure Socket Layer) protocol, meaning that unauthorized parties cannot read your information during the transaction.

Prices

All prices are shown in DKK and EUR and include VAT. We reserve the right for any pricing or informational errors.

Shipping

We use PostNord for our deliveries.

Delivery time

• Denmark: Up to 5 working days
  Note: If you want the parcel left at a specified location when you are not home, this is only possible if you are registered with PostNord’s “Modtagerflex” service.

• Europe & rest of world: Depends on the recipient country’s postal services

Shipping costs

• Denmark: DKK 69,-

• All countries outside Denmark:

  • 0–4 items: DKK 200,-

  • 5–9 items: DKK 250,-

  • 10–14 items: DKK 350,-

  • 15+ items: DKK 500,-

Right of Withdrawal

You have a 14-day right of withdrawal when shopping with us.

The cancellation period expires 14 days after the day you:
a) Receive your item
b) Receive the last item in a multiple-item order delivered separately
c) Receive the last lot or piece in a delivery of multiple parts

You must notify us within 14 days of receipt that you wish to cancel your purchase by emailing us at info@copenhagensouvenir.com. Please clearly indicate that you wish to exercise your right of withdrawal and include your order number.

You cannot simply refuse delivery without clearly notifying us. You are responsible for return shipping costs.

Returns

You must return your order without undue delay and no later than 14 days after notifying us. You are responsible for direct return shipping costs. Make sure the product is properly packed, as you bear the risk from the time of delivery.

Exceptions to the right of withdrawal:

• Sealed goods that are not suitable for return due to health or hygiene reasons, where the seal has been broken.

• Audio/video recordings or software with broken seals.

Condition of returned items:
You are liable for any diminished value caused by handling beyond what is necessary to determine the product’s nature and function—like trying it in a physical store. Items used beyond this may be considered used and only partially refunded.

Refunds

If you cancel your purchase, we will refund your payment (less any value depreciation if applicable), including standard delivery charges. We refund within 14 days of your notice of withdrawal, using the same payment method unless agreed otherwise. We may withhold the refund until we have received the goods or documentation thereof.

Return address:
Copenhagen Souvenir & Gifts ApS
Østergade 11
DK-1100 Copenhagen K

Returns can also be made in person by prior agreement. Include a copy of your order confirmation. Note: We do not accept parcels sent COD.

Warranty & Complaints

We offer a 2-year warranty according to Danish law, covering manufacturing and material defects from normal use. The warranty does not cover damage from incorrect handling, poor maintenance, or unauthorized modifications.

Complaints must be made within a reasonable time after discovery. Within two months is always considered timely. Items can be returned for repair, replacement, or refund, as agreed. We cover reasonable return shipping costs for legitimate claims.

Complaints and returns:
Copenhagen Souvenir
Østergade 11
DK-1100 Copenhagen K
Email: info@copenhagensouvenir.com

Please include a copy of your order confirmation, account details for refunds, and any relevant correspondence. Remember: we do not accept COD shipments.

Privacy Policy

To complete your purchase, we need the following personal data:

• Name

• Address

• Phone number

• Email address

We collect and store this to deliver your item. Data is stored for 5 years and then deleted.

When collecting data via our website, we ensure that you give explicit consent and are informed of what and why.

Only the director and relevant e-commerce staff have access. We do not store customer data encrypted. No data is sold or shared with third parties.

You have the right to object and access your data under Danish data protection law. Contact: info@copenhagensouvenir.com.

Complaints

If you are dissatisfied, please contact us first—we are happy to help.

You can also contact:
The Consumer Complaints Board
Danish Competition and Consumer Authority
Carl Jacobsens Vej 35, 2500 Valby
Tel: +45 47 71 50 00
Email: kfst@kfst.dk

Or use the EU’s ODR platform: Online Dispute Resolution